If you are using Jira for issue management, you know how time consuming it is to write comprehensive descriptions of new features, issues, and bugs. Hours, even days can be wasted if a single word is wrong.
Now, imagine if anyone could submit issue tickets to your Jira by simply showing her desktop and explaining the problem with her voice? With ScreenMail’s screen and voice recording feature, it is now possible and actually takes only a few minutes to set up!
Once you are done, you’ll be able to receive Jira Tickets containing videos like this, where the slightly confused guy explains all the requirements for the next iteration of a web service page in just 1 minute:
This tool can save your team tons of time. You should encourage others (users, customers, colleagues) to start using your recording page whenever they have complex questions, suggestions or bugs to report.
You simply need create a ScreenMail account with your Jira email address and share the link of your ScreenMail recording page to the people who submit their issues to you. Then, they can just go to your recording page, do the recording, and press Send. The issue, with video link, will appear in Jira, and your team can watch the video from Jira and process the ticket in any way they want.
This is convenient for your customers and colleagues who would normally just contact your helpdesk or send your team an email, but also for your own team for quickly creating detailed issues without even signing into Jira.
Here are the steps you need to take:
1. Make sure you have set up a Jira email account. If you have not, see here how to do it.
2. Create a ScreenMail inbox for Jira, or a separate ScreenMail account for Jira only.
3. Try it out! The final issues that you receive should look something like this:
We’re working on making the issue look nicer – but meanwhile, you already have the relevant information there (the link to the video), and can start taking advantage of them.
We will also soon release a plugin for getting even more out of ScreenMail in Jira and Confluence. (Edit, we have made the plugin and you can find more information here about ScreenMail for Jira)
And yes, you can of course ScreenMail our Helpdesk Jira.